1. General Provisions
1.1. The specified quantity of goods available for purchase is indicated with a time delay and may differ from the actual warehouse inventory.
1.2. Goods are not reserved after an order is placed. The purchase and sale agreement is deemed concluded (comes into effect) at the moment the order status changes to "paid".
1.3. Disputes arising between the buyer and Flashart.store (Artflash OÜ) in connection with orders and purchases are resolved by the parties through negotiations. If an agreement is not reached, the parties have the right to seek the protection of their rights either in the Consumer Rights Protection Department or the Tallinn City Court. When resolving disputes, the parties adhere to the existing legislation of the Republic of Estonia.
2. Price
2.1. All prices include the applicable VAT in the Republic of Estonia.
2.2. The prices you see in the product catalog on our website are in Euros. They do not include delivery costs.
3. Payment
3.1. The client is obliged to verify that all data provided before payment match reality and the actual order placed. The payment must be made within 5 business days from the date of order. Order processing will only begin after the specified amount has been credited to the account of Flashart.store (Artflash OÜ). If the account remains unpaid after the payment deadline, the order is automatically canceled.
4. Delivery
4.1. Delivery is carried out throughout Estonia.
4.2. Depending on the product, delivery is performed by Omniva, Itella Smartpost, DPD.
4.3. Delivery of goods takes place within 3-5 business days if the product is in stock.
4.4. If the product is not in stock, the delivery time may be longer. In this case, the buyer will be promptly notified by the Flashart.store service department (Artflash OÜ).
5. Packaging
5.1. Flashart.store (Artflash OÜ) recommends keeping the original packaging in case it is necessary for transportation for warranty service.
5.2. It is not permitted to remove the serial number or any other important information required for product identification.
6. Order Cancellation
6.1. The client has the right to cancel the purchase within 14 calendar days from the date of receipt of the goods. The client must notify Flashart.store (Artflash OÜ) of their intent via email at info@Flashart.store. The seller requests that the reason for the return be specified in the statement.
6.2. In case of order cancellation, the consumer is obliged to cover postal expenses related to the return of the goods up to 10 EUR, except in cases where the returned item does not match the order.
6.3. Upon termination of the contract, the purchased goods must be returned immediately (but no later than 14 calendar days).
6.4. The cost of the returned goods will be transferred to the client's account at the earliest opportunity, but no later than within 14 business days after the seller has received the goods. The client bears the costs associated with returning the goods.
7. Return of Goods
7.1. The returned goods must not be used and must be in the original packaging:
7.1.1. In determining whether the goods have been used, Flashart.store (Artflash OÜ) adheres to a principle of reasonableness, i.e., if it is necessary to test the product to ascertain its suitability, then in such a case the goods are considered unused.
7.1.2. The consumer should open the original packaging carefully and without damaging the packaging. If the packaging cannot be opened without damage, then the returned goods должен быть в оригинальной упаковке (must be in the original packaging).
7.1.3. All factory stickers, including the serial number, must be present on the product.
7.2. The 14-day right to cancel the contract does not apply to the following goods:
7.2.1. Goods made to the consumer's personal specifications or under special conditions provided by the consumer.
7.2.2. Audio and video recordings, software if the consumer has opened the package and/or activated the product.
7.2.3. Magazines, books, and other periodicals.
8. Warranty
8.1. Flashart.store (Artflash OÜ) does not provide warranty repairs. Repairs are carried out by authorized service centers. In the absence of such a center, warranty repairs are facilitated through the supplier or manufacturer’s repair workshop via Flashart.store (Artflash OÜ).
8.2. The warranty period begins from the moment the client receives the product, as indicated in the invoice/bill of lading. The manufacturer is liable for the product for 6 months.
8.3. The basis for warranty repair includes the invoice/bill of lading provided by Flashart.store (Artflash OÜ), the warranty card, and the defective device itself. The device must not have a damaged serial number. If the serial number is damaged or unreadable, the service center or Flashart.store (Artflash OÜ) has the right to refuse free warranty repair.
8.4. The client must deliver the defective product to the store.
8.5. If the device cannot be repaired, and/or the production of the device model has been discontinued, then the supplier (importer)/manufacturer replaces the product with a similar product having the same characteristics.
9. Liability of the Parties
9.1. Flashart.store (Artflash OÜ) is liable to the client, and the client is liable to Flashart.store (Artflash OÜ) for any damage caused to the other party by violating these Conditions in cases and to the extent set by the legislation of the Republic of Estonia.
9.2. Flashart.store (Artflash OÜ) is not liable for any damage suffered by the client or for any delivery delay if the damage or delay is caused by circumstances beyond the control of Flashart.store (Artflash OÜ), and such circumstances were unforeseeable and could not have been anticipated by Flashart.store (Artflash OÜ).
10. Protection of Personal Data
10.1. When registering in the online store and making purchases, Flashart.store (Artflash OÜ) stores the client's personal data (name and surname, postal and email addresses, contact phone) and all information about the purchases made. All data received from the client during order processing is considered as confidential information by Flashart.store (Artflash OÜ), processed in accordance with the Personal Data Processing Law for better planning of purchases and analysis of consumer habits. Flashart.store (Artflash OÜ) does not transfer any of the data received to third parties, except for the minimum necessary data required for organizing delivery.
10.2. The client has the right to access data held by Flashart.store (Artflash OÜ) and to prohibit further processing of the data.
10.3. The use of an encrypted data transmission channel between Flashart.store (Artflash OÜ) and the banks ensures that no one, including Flashart.store (Artflash OÜ), gains access to the client's personal banking details.
11. How to Place an Order
11.1. Add selected products to the cart.
11.2. On the order placement page, enter the required personal data and check the box to agree to the terms of making purchases on the site. Click on the "Confirm order" button.
11.3. The visitor will be redirected to the payment site.
11.4. After successful payment by the chosen method, an order confirmation is displayed on the screen, which is also sent to the email address provided by the client.
11.5. If the payment is unsuccessful, order processing is suspended.
11.6. If the order execution takes longer than usual or if any problems arise during order execution, the seller will promptly contact the client and further discuss the terms of order fulfillment.